and Conditions 2018-02-01
- 1 Acceptance of terms
1.1 When a customer purchases goods from us, he/she has sole responsibility to read through and accept our terms and conditions, regardless of whether the order is made through physical purchase, telephone, email or directly through our web shop. Organic Socks may at any time update the terms of purchase. Therefore, it is the customer's responsibility to read the terms and conditions when buying from us. The date when the latest update to our terms was made will always be stated clearly, so you know which version of the terms applies to your order.
- 2. Company Information
2.1 Organic-socks.com is legally conducted by ORGANIC SOCKS OF SWEDEN with organization number 840814-5079. The company has a FA-tax bill and adheres to Swedish law. VAT number SE840814-507901
2.2 Contact details: ORGANIC SOCKS OF SWEDEN. Matematikgränd 1D, 907 33 Umea. Email: firstname.lastname@example.org
2.3 All Organic Socks’s photos and texts are protected by copyright. Should you wish to borrow pictures, you may, provided that you link to or give full credits to www.organic-socks.com as pictures/text/link source. Other companies may NOT borrow pictures or texts without or permission.
- 3. Age limit
3.1 You must be over the age of 18 to shop at Organic Socks. Persons under the age of 18 may order after having obtained approval from a legal guardian. ORGANIC SOCKS is not responsible for orders made by a minor without the consent of a legal guardian.
- 4. Prices
4.1 All prices are including VAT (25%) within the EU. In the event of a change in VAT, we reserve the right to adjust our prices accordingly. VAT is not included in countries outside of the EU. Shipping costs will be added at checkout. Customs charges may apply if ordering from outside the EU. It is the customer’s responsibility to find out whether possible customs charges apply in their country.
4.2 Our prices may be changed due to circumstances outside of ORGANIC SOCKS’s control, such as considerably changed raw material costs, currency changes or a change in VAT.
4.3 Minimum order value 1 SEK.
4.4 All goods remain the property of ORGANIC SOCKS until full payment has been received by the company.
- 5. Shipping costs
5.1 Shipping & handling fee 30 SEK
Shipping cost for delivery outside of Sweden is 30 SEK outside EU 30sek
- 6. Delivery
- 1 We send all our parcels with Postnord AB Sverige and use their services for your safety and convenience.
6.2 Delivery time Our goal is to always deliver as fast as possible, and items in stock are always delivered within 1-4 working days. Orders outside of Sweden: 2-8 days. During peak times there may be an extra day or two added to our usual delivery times. If the delivery time is different to our usual delivery times, it will be stated clearly on each product. Some products may, during peak times, have somewhat longer delivery time. If this is the case, you will be notified via email. The customer will always be contacted directly via email/telephone in the event of an item not being able to be delivered. The customer always has the right to cancel their purchase in the event of a delayed delivery.
6.3 Delivery to countries outside of Sweden: Delivery cost for delivery abroad is 30 SEK including VAT (no VAT outside of the EU) 30SEK Outside EU. We send our goods anywhere in the world, provided that there is a functioning postal service. We reserve the right to cancel an order if delivery to a certain country is deemed unsafe, or that the cost of shipping is considerably higher than estimated. For deliveries outside of the EU, possible customs charges and VAT will be added. For more information, please go to www.tullverket.se or contact customs in your own country. The customer will be responsible for shipping and possible customs charges in the event of a return or exchange.
- 7. Payment
7.1 Credit or debit card payment via PayPal: When you make a payment with a credit or debit card, the payment is handled by our payment partner PayPal. Organic Socks is PayPal verified. PayPal offers secure and free card payments directly using our online checkout. The purchase is immediately debited to your account. This means that the information takes place via a secure connection, and that your card details are protected. Your card details are not stored by Organic Socks.
- 8. Right of return
8.1 Organic Socks adheres to Distanshandelslagen (2000:274) (The Distance Commerce Act), which gives you the opportunity to cancel your purchase within 14 days.
- 9. Return, refunds & exchanges
9.1 You may return an item within 14 days of purchase for a full refund. Returns should be in an unused condition, and any tags enclosed. If these conditions are not met, 100% of the value of the item will be deducted when issuing the refund.
9.2 Return and exchanges - Sweden
As our customer, you are responsible for paying the shipping cost when returning an item. Should you wish to return an item, please contact our customer service department: email@example.com , and we will provide you with a prepaid return slip via email, which you can print off at a cost of 30 SEK (up to 5 kg, measurements 40x40x20 cm), or 69 SEK for larger parcels.
Should you wish to return your parcel in any other way, we recommend that you always send your return by recorded delivery, as you are responsible for ensuring that the item reaches us.
The shipment has to be sent directly to us, for example by business packages, as we are not able to collect returns from delivery points. Returns should be sent to:
ORGANIC SOCKS OF SWEDEN, Matematikgränd 1D, 907 33 Umea
Please mark the parcel “RETURN”.
If you have used a discount code, the return will be updated after the conditions of the discount code have been applied.
Please refer to our returns page for full returns instructions.
Returns within Sweden: Complete a new order for the product you want. Send an email to firstname.lastname@example.org and let us know that you wish to make an exchange, and you will receive a free shipping discount code that you may use when exchanging your product. Return your item according to the instructions above.
9.3 Returns or exchanges from outside of Sweden: You have the right to return an item within 14 days of receiving the parcel. Please email our customer service department: email@example.com with your name, order number and what you wish to return. You are responsible for the shipping cost for returns (and possible customs charges if outside of the EU). When returning products not in their original unused condition, we will deduct 100% of the value of the item when issuing your refund. Please mark your parcel “Return”.
Exchanges from outside of Sweden: Should you wish to return an item, please complete a new order of the product you want, and return the unwanted item according to the instructions above.
9.4. Conditions for returns: Returned goods should be in an unused condition, in the original packaging with any tags enclosed. If these conditions are not met, a deduction of 100% of the value of the item will be deducted when issuing your refund.
9.5 Organic Socks’s returns process: After receiving your return, we will inspect the product and credit your account/card. You will receive an email stating that we have received your return and issued a refund to your card/invoice. We will debit any returns or administrative fees. We handle returns continually throughout the week. Turnaround time should be 3, maximum 10 days during peak times. According to Distanshandelslagen (The Distance Commerce Act), Organic Socks has 30 days to complete issuing a refund for a return, but usually it takes considerably less time than that.
- 10. Complaints, missed goods, delivery of the wrong item and damaged goods.
10.1 Complaints and damaged goods: If you would like to make a complaint about an item, please email firstname.lastname@example.org, clearly stating order number, name and a detailed description of what is wrong with the product. If possible, please also attach a picture of the damage. When we have received your complaint, we will start the complaints process to ensure we resolve your issue in the best possible way. When we have accepted your complaint, we will provide you with a prepaid returns slip, so that you can return the item to us if we have not been able to resolve your query in another way, e.g. part refund.
In the event of a complaint, we normally provide the customer with a new item, as long as the faulty item is in an unused condition, or the damage is so great that it may not be repaired. If the product has been used, we will first check whether a seamstress or a shoemaker is able to repair the product. If the damage is so great that it is not possible to repair the product, and the item is out of stock, Organic Socks will issue a full refund. Please note that we do not accept returns if the damage has been caused by normal wear and tear.
Please also note that it is important that you contact us before returning your item to us, as we can only pay for the return postage if you have used our prepaid returns slip.
According to Distanshandelslagen (The Distance Commerce Act), Organic Socks has 30 days to complete issuing a refund for a return/complaint, but usually it takes considerably less time than that.
- 2 Damaged goods: It is important that you inspect your item upon receiving your parcel. In the event of damage to the packaging or its contents, you need to communicate this to your postal service or directly to the courier. Please make sure that you always save the confirmation that you receive when reporting your goods as damaged. We would appreciate if you could notify us as soon as possible if this happens, and latest within one week.
10.3 Missing package: All our parcels are sent using recorded delivery. If despite this, your package goes missing, you need to report this immediately to your postal service/courier and contact our customer service department: email@example.com
10.4 Wrong item delivered: Please read your order confirmation make sure that the information is correct. Though this is rare, we may occasionally make errors when packing. Contact our customer service department, and we will help you: firstname.lastname@example.org
- 11. Packages not claimed
11.1 General information Konsumentköpslagen KKL (Consumer Sales Act): “If the consumer is passive and does not exercise their right to return correctly, it is closest to hand to look at the rules of cancellation in KKL. The seller is then entitled to compensation for their expenses according to 41 § KKL.”
11.2 Organic Socks will debit 250 SEK (outside of Sweden 500 SEK) for unclaimed packages, to cover postage and administrative fees. If you have ordered an item and change your mind after the parcel has been dispatched, you will have to return the package unless you want to be debited for the cost. More info in Conditions of purchase § 8 Right of return and exchange § 9
- 12. Attempted fraud
12.1 All attempts at fraud or theft will be reported to the police, and Organic Socks reserves the right to cancel a purchase if fraud/theft is suspected.
- 13. Reservations
13.1 We reserve the right to make changes to our prices caused by large price deviations from our suppliers, typos, misprints or errors which are beyond our control. We reserve the right to adjust any price errors before and after the order has been processed. We also have reservations for possible color deviations on the products featured on Organic Socks online shop. We are constantly working to make our photos as representative as possible and consistent with reality, as light and color can be different on customers’ screens/computers.
13.2 Force Majeure: In the event of war, natural disasters, strikes, government decisions and similar events beyond our control which are not reasonably foreseeable, and affects the contractual agreements and pledges from our side, which means that we can not keep that agreement/pledge, will form the basis that we will be released from our obligations to fulfill that contract.
- 14. Disputes within Sweden: Disputes should first and foremost be resolved by Organic Socks’s customer service department. Should you be unhappy with our resolution, you may seek help from ARN, who are there to help you as a customer with your disputes. You may also make a formal complaint online using the EU Commission platform for dispute mediation, which you can find if you follow this link: http://ec.europa.eu/consumers/odr. If you make a complaint via this platform, the case will be automatically forwarded to the relevant national dispute settlement body. This body will then get in contact with us and attempt to settle the dispute without involving the courts.
Organic Socks follows ARNs or the equivalent dispute settlement body’s recommendations when settling a dispute. www.arn.se
- Disputes outside of Sweden
As a first step, disputes should be settled by Organic Socks’s customer service department. Should you not be happy with our decision, you may make a formal complaint online via the Eu Commission’s platform for mediation in disputes, which you can find via the following link: http://ec.europa.eu/consumers/odr. If you make a complaint via this platform, the case will be automatically forwarded to the relevant national dispute settlement body. This body will then get in contact with us and attempt to settle the dispute without involving the courts.
Organic Socks follows ARNs or the equivalent dispute settlement body’s recommendations when settling a dispute. www.arn.se
14.2 A dispute concerning the interpretation or application of these terms and conditions shall be construed in accordance with Swedish law and determined under § 14 paragraph above or in the last stage of court.
15.1 Disclosure of personal data: Organic Socks will not share any personal information the customer provides to third parties unless the customer explicitly gives their consent to this in connection with the information provided, or at a later date. Organic Socks is responsible for the processing of the personal data that our customers provide us with. According to PUL (Personuppgiftslagen) (Data Protection Act) you have the right, once every 6 months, to request information about the personal data we hold about you in our customer database.
If you wish to request such an extract, please send a written, signed request to us. If you wish to be removed from the register, please contact our customer service department.
15.2 What is meant by Personal Data:
This includes personal details such as name, email address, phone numbers, products or services purchased, as well as information about your visit to our site, such as the IP address, web browser version, operating system, web address that directed you to our site, date and time, etc.
15.3 Anti-spam policy: Organic Socks does not send so-called spam. As a customer, you may receive emails regarding your order, payment or other communication you initiated, and information, newsletters or offers about our business. Mailings from third parties or relating to goods or services which are not directly related to our activity will not be sent. Automatic send-outs can be easily unsubscribed from using a link in the email. This can be done without logging in to your account.
Below are links to the Consumer Agency and ARN where you can read more detail about the Consumer Purchases and Distance Contracts etc